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Return Policy

  • Return Policy
  • Return Process

Policy

Canyon Hobbies will consider returns within thirty (30) days of purchase. Refunds are for the cost of product only and may be subject to a restocking fee of 15%; shipping and handling charges are not refundable.

Canyon Hobbies retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. The company thus encourages customers to use caution when placing an order, as once placed the order can not be cancelled, nor the item returned or exchanged except with expressed consent of an authorized 
Canyon Hobbies representative.

Items ineligible for return:

- Factory sealed products which have been opened or removed from packaging in any way.
- Electronics (If defective refer to the manufacturers warranty coverage.)

Canyon Hobbies does not accept returns on defective merchandise which is covered by the manufacturers warranty. All Warranties are handled directly by the respective manufacturers that produced the item in question. You will need a copy of your original receipt and warranties must be claimed prior to the warranty expiration date set by the manufacturer.


Contact information for each manufacturer is available on our Manufacturer page.

Process

In order to obtain a refund or exchange, prior approval must be given by an authorized Canyon Hobbies representative. Please click here for the Return Merchandise Authorization (RMA) formor call 1-866-787-5487 Monday through Friday, 9AM-5PM, (MST.)
Shipment:

Email form and return details to our returns department - returns@canyonhobbies.com

1) Please include your RMA number on the outside of the box and the reason for the return on the packing slip to facilitate the processing of your return. 

(Notes will be added to your account stating the reason for return and condition of the package as described by the customer.)
2) The original product packaging must be included.
3) Please include your packing slip in the box and send the package to the following address so we can process your return:

Canyon Hobbies
RMA#...
9623 South 500 West
Salt Lake City, Utah 84070
 
Canyon Hobbies is not responsible for defective merchandise and cannot provide refunds for any used and/or defective merchandise. Please contact the manufacturer directly for repair or exchange defective products as agreed to under their respective warranties.

Please Note: Obtaining an RMA does not guarantee that your return will be accepted, and RMA is used to identify the returned package.